Support
We provide general support plans to everyone.
Let us know how we can help you, NOW!
Send us a mail
Make enquiries on Veloxee products and packages.
My Veloxee Account
Log into your Veloxee account for customized support.
Veloxee Community
Ask questions from our clients and product experts who are always ready to provide detailed information on Veloxee products and packages.
How we can improve your internet security & performance.
- Protect your device from viruses
- Optimize your device performance
- Monitor the internet for potential threats
- Enhance your personal privacy
- Encrypt your payment data
- Secure your device from hacks and snoops
Frequently Asked Questions
We've compiled a list of answers to common questions.
To install Veloxee, do the following:
- Uninstall any other antivirus software or app that you may have on your device;
- Click the “Download Veloxee now” below to save Veloxee’s setup file anywhere on your device (downloads are typically saved in the Downloads folder for most browsers);
DOWNLOAD VELOXEE NOW
- Install the setup. Double click (left) on the downloaded file and run as administrator;
- Click “Yes” on the prompt that comes after;
- Choose your default language, agree with our terms and conditions, then click on the “install Veloxee” button to complete the installation process;
- Once this is done, launch the app and put your security companion, Veloxee, to work.
Veloxee subscribers are entitled to the activation and renewal of their Veloxee software for life.
There’s the Veloxee auto-renewal feature that is activated upon purchase.
Users can also activate/renew their Veloxee subscription following this process below:
- Go to https://www.veloxee-av.com/
- Scroll to the bottom of the page and click the “sign up” or login for existing users;
- Enter your email and password;
- Once you’re logged in, navigate to your account settings;
- Click subscription;
- Follow the prompts and provide the required information.
- With the Veloxee antivirus software, this is highly unlikely. But, in the case this occurs, restart your device, press the F8 key continuously until the Windows Advanced Options menu shows;
- Pick the Safe Mode option and ENTER;
- Sometimes, it could be that the app was installed wrongly. So, you might have to reinstall the software and follow the installation process diligently to avoid reoccurrence.
- Don’t forget to always download this app only from the Veloxee website alone.
When your Veloxee software doesn’t connect, check your network settings, restart the app and try again.
To improve your system’s performance,
- Start your Veloxee app;
- Navigate to “Device Security,” click to open.
- Double-click on “Performance,” and then “Optimize Device.”
Once this is done. Close the app and continue to use your device.
When you see this message, it means you have inputted the wrong password or email.